Returns & Exchanges
At Nood, we want you to feel confident in your skincare journey; if you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges. Our goal is to ensure every customer finds their perfect routine while maintaining the highest standards of hygiene and care.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring that all safety seals are intact and the product is securely cushioned.
Attach the Label
Print the prepaid shipping label provided via email and affix it to the outside of your package, covering any previous shipping marks.
Receive Your Refund
Once our warehouse inspection is complete, we will process your refund or ship your new selection within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing